RESUME' OF
TODD PRESTON CARPENTER

WORK HISTORY

CNSI - HITS National Help Desk, Charleston, WV, 3/06 - present
Help Desk Analyst

Telephone support position for the national offices of HUD and contractors. Reset Passwords, Troubleshoot Software, Network and Hardware Issues, and use ticketing software to track call and tickets.
Special Projects include Database Design and Documentation Intra-website.
Received numerous special recognition for high volume of calls taken and high FCR (First Call Resolve) rate.
Ticketing Software: Peregrine System, CA Service Desk
Software: Windows XP, Active Directory, Lotus Notes, MS Office Suite, Several Mainframe and Web-based Applications.

Custom Business Associates, Kanawha City, WV, 7/05 - 2/06
Graphic Designer / Typesetter

Graphic Design for two separate print shops, maintaining three computers and ABDICK Prepress Plate Maker, setting up and running copy jobs, consulting with customers, working directly with the Offset Printing Department.

Software including: Adobe Illustrator, Adobe Pagemaker, Adobe Photoshop, Adobe Streamline, Corel Draw and Corel Paintshop Pro.

RadioShack, Cross Lanes, WV, 1/05 - 4/05
Manager

Hiring/Training/Scheduling Employees, Inventory Ordering and Tracking, Billing/Filing, Bank Deposits, Customer Care

RadioShack, Kanawha City, WV, 8/04 - 12/04
Assistant Manager - Staff Manager

Computer Carpenter: Self-Employed, West Virginia, 6/01 – present
Web Site Designer, Software Trainer, System Repair / Troubleshooter / DTP

Also provided temporary technical support thru CDI Corporation for rolling out system-wide hardware and software changes for multiple BB&T Banks in Virginia. Short deadline was met. Received recognition for fast, excellent work to help accomplish goal. Rewrote Rollout procedure manual to make more streamline and more efficient.

JC Heating & Cooling, Cross Lanes, West Virginia, 12/00 – 6/01
Office Assistant / Dispatcher / IT Manager / DTP

Along with standard office duties, also implemented the rollout of new Dispatcher software and trained others in it's use.

Self-Employed, West Virginia, 7/00 – present
Computer Consultant / Web Master / DTP Specialist.

Self-Employed, West Virginia, 4/99 – 10/99
Computer Consultant / Database Development / Technical Writer / Web Site Designer

Independent Contractor, Charleston, WV, 2/98 – 7/98
Software Specialist / Application Development / DTP Specialist / Web Master

Trained users in Microsoft Office Professional and Docs Open Document Management System.
Created internal web sites with HTML programming in Netscape Communicator, Microsoft FrontPage, Microsoft Word, Microsoft Excel, Microsoft Publisher, embedding Java, ActiveX, and Java Script applets into web pages.

CornerStone Technology Group, Charleston, WV, 8/95 – 1/98 (formerly MicroAge Computers)
Software Specialist / Instructor / Answer Desk / Application Development / DTP Specialist / Web Master.

Duties included graphic work, Trade Show Registration Manager for Charleston and Huntington Chambers of Commerce. Trade show presentations, Software Instruction for groups or one-on-one, HTML programming, writing and editing company bimonthly newsletter, and multimedia presentations. Performed tasks of Computer Consultant, Project Management and Computer Service Technician.  Also, designed print ads and wrote radio commercials for the company.

Created web sites with HTML programming in Netscape Communicator, Microsoft FrontPage, Microsoft Word, Microsoft Excel, Microsoft Publisher, embedding Java, ActiveX, and Java Script applets into web pages.

Trained corporate students in the use of the following software products: Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Schedule, Microsoft Publisher, Microsoft Access, Microsoft Binder, Microsoft Outlook, Microsoft Outlook Express, Microsoft FrontPage, Microsoft Internet Explorer, Goldmine, Act!, Novel Groupwise, Netscape Communicator, Netscape Navigator, Pegasus Mail, Eudora Mail, Adobe PageMaker, Adobe Photoshop, Adobe Acrobat Exchange, Adobe Acrobat Distiller, Jasc Paintshop Pro, Corel PhotoPaint, Corel WordPerfect, WordPerfect Suite, Borland Paradox, PrintMaster Gold, PrintMaster Platinum, America Online, CompuServe, Internet Access, Palm Pilot Desktop, Lotus 123, Ami Pro, Docs Open Document Management System.

ASIST Translation Services, Columbus, OH, 8/94 – 8/95
Project Coordinator / Artist / Network Manager:

Tasks include coordinating projects between clients, translators, editors, DTP workers, use of PC and MAC versions of Aldus PageMaker 4.0 and 5.0, MS Word 6.0, and WordPerfect to format English and foreign languages.

Gas Flow Service Company, Charleston, WV, 1984 – 1993
Integrator Operator:

Integrated natural gas charts and recorded all figures.  Of note: wrote a computer program to generate weekly reports for clients - was still being used by two different companies years later.

Valley Publications, Nitro, WV, 1989
Typesetter & Ad Layout Artist:

Responsibilities included advertisement layout, typesetting on a Compugraphic machine, camera operation, and graphic art design.

J.C. Penney, Town Center Mall, Charleston, WV, 1983 – 1984
Sales Representative:

Responsibilities included sales, register operation, and stocking merchandise.  Began work in clothes retailing, but worked to advance into the computer and electronics department.  Received recognition for having sold more computer equipment than any of the other sales staff.

EDUCATION

National Education Center, Cross Lanes, WV, 1985 – 1986

ACHIEVEMENTS

Created an original bear puppet that was just recently adapted as a nationally produced puppet for mass-market. www.PuppetProductions.com

Received a Design Patent from the U.S. Patent Office.

Designed, built, and programmed an interactive multimedia computer system. This system was used to showcase merchandise for two different retailer’s at Expos in Charleston and Huntington, West Virginia.  Using colorful graphics, animation, music, and digitized sound effects, it is also used during my children’s entertainment work.  It features an interactive program that I wrote specifically for that purpose.

Video experience includes several personal projects as well as freelance work for Rhone-Poulenc and taping two video resumes.  Projects required original computer graphics and animation utilizing digitized full-color photographs.

Designed and sold logos, graphic layouts, and other pieces of creative artwork, including sculptures.

Co-owned and operated a theatrical stage-lighting rental company.

INTERESTS

Computer games, graphic design and Web Site Development.

REFERENCES

Available upon request.